Data isn't syncing
Metapace syncs through your own private iCloud, not our servers. Check Settings → your name → iCloud → iCloud Drive is on, and that Metapace is enabled there. Sync resumes automatically once you're back online.
Metapace — support
How can we help?
Metapace is built by one person who reads every message. Most issues are answered below in seconds — anything else reaches a human inbox, usually within one to two business days.
Start here — the four most common issues
Pro didn't unlock after paying
Subscriptions are handled entirely by Apple. Open Metapace → Settings → Restore Purchases. If it still doesn't unlock, send us the App Store receipt email and we'll sort it.
Apple Health data is missing
Metapace only reads what you've granted. Open the Health app → Sharing → Apps → Metapace and confirm each category is enabled. MIntelligence scores also wait for a baseline: 3 nights for sleep, 14 for HRV, 28 days for training load.
A food is missing or looks wrong
Every food carries a quality tier — Verified is lab-sourced, Estimated is computed from ingredients. If a number looks off, send the dish name and what you expected; corrections ship in the next database update.
Still stuck? The full FAQ covers pricing, privacy, offline use, family profiles and the MIntelligence baselines.
Write to us
Fill this in and it opens a pre-addressed, pre-formatted message in your own mail app — nothing is sent through a server, and nothing is stored here. Attach screenshots directly in your mail client; they help enormously.